PROMPT HUB · DAY 2

WTE Admin AI Tools Pilot · Nicor Gas Administrative Energy Advisor Cohort · Facilitated by Project Baseline for Walker-Miller Energy Services

How this works: keep this page open on your laptop all morning. When Todd says "grab Prompt 3," find the number, hit Copy, and paste it straight into Claude. Green badges are sample inputs (the emails and job notes you paste in). No retyping, no photos of the screen.

Hour 1 · Customer Service

The reply formula: acknowledge, answer, next step. Work inside the Claude Project you built Tuesday.

PROMPT 1

Customer reply (works for any scenario on Worksheet 5)

You are an administrative assistant for a clean-energy contractor. Draft a warm, professional reply to this customer email. Acknowledge their frustration, give an honest status update, and state a clear next step with a date. Keep it under 150 words. Here is the email: [paste]

Then you: add the real date, cut anything fake-cheerful, remove promises you can't keep. You hit send, not the AI.

INPUT 1

The angry customer email (for the demo and your first scenario)

It has been three weeks and nobody has scheduled my insulation install. What is going on?

Hour 2 · Financial: Tracking the Money

First move: click "Tracker Template (make a copy)" up top. One blue button, Make a copy, and the sheet is YOURS in YOUR Drive. Nobody works in a shared sheet today. Then AI writes your formulas. You verify every number.

TEXT 1

The contractor texts you his backlog (1 of 3)

Getting you set up on the new tracker. First one: invoice PH-1041, sent May 30th. Gloria Reynolds, 4412 Maplewood Dr, Naperville. High-efficiency furnace replacement, Nicor Gas program. 9 hours at 95, materials came to 2,540. She paid June 9th by check.
TEXT 2

The backlog (2 of 3)

Next: PH-1042, sent May 10th. J. Whitfield, 215 Birch Ct, Bolingbrook. Duct sealing and the blower door test, Nicor Gas. 7 hours at 95, materials 290. Still not paid. We sent the friendly reminder on the 17th.
TEXT 3

The backlog (3 of 3)

Last one: PH-1043, sent June 2nd. T. Owens, 90 Cedar Ln, Aurora. Air sealing plus attic insulation, ComEd program. 8 hours at 95, materials 720. Not paid yet, rebate application is pending.
E2E STEP 1

The end-to-end, part 1: Claude builds the invoice (use with TEXT 1)

Here is a text from my contractor: [paste TEXT 1]. Build the professional invoice from it (your Invoice Builder knows how). Then turn the finished invoice into a downloadable document for me.

Download the file Claude gives you. No download offered on your account? Copy the finished invoice text instead, part 2 works either way.

E2E STEP 2

The end-to-end, part 2: Gemini reads the invoice into your tracker

Read this invoice and give me each field for my invoice tracker on its own line, in exactly this order: Invoice #, Date Sent, Customer, Service Address, Utility Program, Work Performed, Labor Hours, Labor Rate, Materials Cost, Status, Notes. Skip Labor Total, Invoice Total, Due Date, and Days Until Due, my sheet computes those automatically. Do not invent anything that is not on the invoice.

Where: go to gemini.google.com (works on free accounts), upload the invoice file (the + button), paste this prompt. Enter the fields it returns into your Invoices tab and verify. Got the Gemini panel inside Sheets? Ask it to add the invoice to your Invoices tab directly. Claude made the invoice, Gemini read it into the books. That is an end-to-end workflow.

ADD-A-ROW

The fast path for TEXT 2 and TEXT 3 (skip the invoice, straight to the row)

Here is a text from my contractor about an invoice: [paste TEXT]. Turn it into a row for my invoice tracker. Give me each field on its own line, in exactly this order: Invoice #, Date Sent, Customer, Service Address, Utility Program, Work Performed, Labor Hours, Labor Rate, Materials Cost, Status, Notes. Skip Labor Total, Invoice Total, Due Date, and Days Until Due, my sheet computes those automatically. Do not invent anything that is not in the text.

Works in Claude or Gemini. AI reads the mess, you enter and verify the row. Real offices pick the depth per task: full invoice when the customer needs one, fast row when the books just need catching up.

PROMPT 3

Ask for a Sheets formula in plain English

Give me a Google Sheets formula that adds up everything in the Invoice Total column where the Status column says Sent.

The move, not the formula, is the lesson: describe what you want, paste what it gives you, then check WHAT it is adding. Works in Claude or the Sheets AI side panel. For the overdue flag, ask the same way: "flag OVERDUE if Status is not Paid and Days Until Due is less than zero."

INPUT 3

The overdue invoice your tracker just flagged

Invoice PH-1042, J. Whitfield, duct sealing and blower door test, $955.00, sent 32 days ago, unpaid. One friendly 7-day reminder already went out three weeks back.
PROMPT 4

The firm 30-day reminder (tracking becomes action)

Write a firm but professional 30-day payment reminder for this overdue invoice: [paste Input 3]. One friendly reminder already went out. Reference the invoice number and original date, keep it respectful, and ask for payment or a call this week.

Then you: verify the invoice number, amount, and dates against the row before it could ever go out.

PROMPT 2

The invoice prompt template (kept from Tuesday, for the Live Morning if you want it)

You are an administrative assistant for a clean-energy contractor. Create a professional invoice from this job data: [paste]. Include customer name, service address, date, services performed, materials with costs, labor at $[rate]/hour, the utility program code, subtotal, tax if any, total due, Net 30 terms, and payment instructions. Format it clean and ready to send.

Your Admin Co-Worker does this on its own once installed; this template is the manual backup. Practice jobs: the Job-Data Sheet up top has 5 sets, A through E.

Flyer + Caption Copy (you'll use these in the capstone)

AI writes the words, Canva makes it look good, you keep it.

PROMPT 5

Flyer copy (paste your company's deal in)

Write a short flyer headline and three bullet points for this clean-energy contractor promotion: [paste your deal]. Mention the rebate savings and the booking deadline. Friendly, local, trustworthy. One call to action with the phone number. No jargon, no customer names.
PROMPT 6

Social caption to match the flyer

Now write a short Facebook caption promoting the same deal. Friendly tone, one call to action, max 3 hashtags, no customer names.

Module 5 · Your Admin Co-Worker (the install)

Everything you practiced these two days, packaged so Claude does it WITH you every morning. Built for this cohort. You install it now, you use it in the final exercise, and you take it home.

STEP 1

Download the skill

One ZIP file. Inside: the skill itself plus a README with step-by-step install instructions for both paths below. For Step 2A, Claude wants the ZIP as-is, so do not unzip it.

Download wte-admin-co-worker.zip

It handles: invoices from job notes, rebate checklists and narratives, customer replies, payment reminders, social captions, QuickBooks-ready tables, spreadsheet formulas, and the whole Morning Rush at once.

STEP 2A

Install it as a Skill (try this first)

1. claude.ai, click your initials (bottom left), then Settings
2. Capabilities: turn ON code execution / file creation
3. Find Skills, click Upload skill, choose the ZIP (do NOT unzip it)
4. Toggle it on, open a new chat, paste any job note, watch it work

No Skills section in your settings? Your account tier may not have it yet. Use Step 2B instead, it does the exact same job and works on every free account.

STEP 2B

Or build it as a Project (always works, like your Invoice Builder)

1. claude.ai, left sidebar, Projects, Create project, name it Admin Co-Worker
2. Unzip the download on your computer
3. Paste the contents of SKILL.md into the project's custom instructions box
4. Upload the 4 files from the references folder as project knowledge
5. Start every workday in a new chat inside that project

Both work, same brain. The Skill works in every chat automatically. The Project keeps all your admin work in one tidy place. The README in the ZIP walks through both with full detail.

TRY IT

Your first test (paste this after installing)

Finished the Henderson job on Birchwood. Put in the attic insulation, R-49, 1,150 sq ft. 6 hours labor. Nicor Gas program. Send the invoice.

It should start the invoice and ask you for the missing pieces (rate, address, invoice number). That is it working. The rule never changes: AI drafts, you check names, numbers, and dates, you send.

Capstone · The Live Morning

Two companies, two teams of two. Team 1 is the admin office of Patriot HVAC (Naperville). Team 2 is the admin office of Northstar Weatherization (Lisle). Every business runs the same loop: the flyer wins the customer, the crew does the job, the office bills it, and the office takes care of the customer. Step 1 is below: your deal, your flyer, you build it now. The rest of the loop arrives live. Watch your phone. Watch your inbox.

Team 1 · Patriot HVAC (Naperville)

P · OFFICE FACTS

Your filing cabinet (do not guess, look here)

Owner (your boss): Mike Reyes
Labor rate: $95/hour · Terms: Net 30 · Next invoice #: PH-1086
Old equipment haul-away: pickup scheduled within 3 business days of every install
Thermostat walkthrough: included with every install, schedule within the week
Rebates: office files the application within 5 business days of job completion,
Nicor review takes 4 to 6 weeks
Finished invoices: email to the boss at todd@project-baseline.com,
subject "Invoice PH-____, [customer last name]"
P · THE DEAL

Task 1 · build the flyer for this promotion (words: Prompts 5 + 6, then Canva)

Pre-Season Furnace Tune-Up Special, $89. Includes a free duct-leak check. Book by July 31. Nicor Gas rebates can cover qualifying duct sealing work that the check turns up. Call (630) 555-0117.

Must land: the deal, three selling points, one call to action, the rebate. No jargon, no customer names. Everyone builds one; your office picks its official flyer.

P · LOGO

Your company logo (put it on the flyer)

Patriot HVAC logo

Download logo Square mark only

Into Canva: download, then in Canva left sidebar, Uploads, Upload files, drop it on your flyer. Real offices use the real logo.

Team 2 · Northstar Weatherization (Lisle)

N · OFFICE FACTS

Your filing cabinet (do not guess, look here)

Owner (your boss): Carla Jordan
Labor rate: $85/hour · Terms: Net 30 · Next invoice #: NW-2041
Post-job cleanup: if anything got missed, return visit within 2 business days
Crew issues (gates, property, pets): apologize, log it with the crew lead same day
Rebates: office files the application within 5 business days of job completion,
Nicor review takes 4 to 6 weeks
Finished invoices: email to the boss at todd@project-baseline.com,
subject "Invoice NW-____, [customer last name]"
N · THE DEAL

Task 1 · build the flyer for this promotion (words: Prompts 5 + 6, then Canva)

Summer Attic Insulation Special. Free attic assessment, and Nicor Gas rebates can cover up to half of qualifying insulation work. Book by July 31. Call (630) 555-0198.

Must land: the deal, three selling points, one call to action, the rebate. No jargon, no customer names. Everyone builds one; your office picks its official flyer.

N · LOGO

Your company logo (put it on the flyer)

Northstar Weatherization logo

Download logo Square mark only

Into Canva: download, then in Canva left sidebar, Uploads, Upload files, drop it on your flyer. Real offices use the real logo.

THE VERDICT

How your morning gets judged at the end

The customer tells the room, out loud:
- Did you answer ALL of her problems, not just the easy one?
- Does the reply sound like a real person wrote it?
- Does she know exactly what happens next, and when?
- Would she hire your company again?

Then the other office checks your invoice: names, numbers, and the
total against what the boss actually sent. Would you put the
company's name on it?
Day 1 prompts (if you need to rebuild something from Tuesday)
D1-A

Invoice Builder Project, custom instructions

You are an invoice assistant for a clean-energy contractor. When I paste job notes, build a professional invoice with customer name, service address, date, services, materials with costs, labor hours and rate, the utility program code, Net 30 terms, and payment instructions. Ask me for anything missing. Keep formatting clean and ready to send.

Claude, left sidebar, Projects, Create project, name it Invoice Builder, paste this into the custom instructions box.

D1-B

HOMES rebate narrative

Write a 250-word HOMES rebate narrative for an attic insulation job that improved a home's energy efficiency. Plain, factual, ready to submit. Do not invent numbers; leave blanks where I need to fill in.