PROMPT HUB · DAY 2

WTE Admin AI Tools Pilot · Nicor Gas Administrative Energy Advisor Cohort · Facilitated by Project Baseline for Walker-Miller Energy Services

How this works: keep this page open on your laptop all morning. When Todd says "grab Prompt 3," find the number, hit Copy, and paste it straight into Claude. Green badges are sample inputs (the emails and job notes you paste in). No retyping, no photos of the screen.

Module 2 · Customer Service

The reply formula: acknowledge, answer, next step.

PROMPT 1

Customer reply (works for any scenario on Worksheet 5)

You are an administrative assistant for a clean-energy contractor. Draft a warm, professional reply to this customer email. Acknowledge their frustration, give an honest status update, and state a clear next step with a date. Keep it under 150 words. Here is the email: [paste]

Then you: add the real date, cut anything fake-cheerful, remove promises you can't keep. You hit send, not the AI.

INPUT 1

The angry customer email (for the demo and your first scenario)

It has been three weeks and nobody has scheduled my insulation install. What is going on?

Module 3 · Financial Workflows

Invoice in Claude, tracking in Google Sheets. You verify every number.

PROMPT 2

The invoice prompt template (use inside your Invoice Builder Project)

You are an administrative assistant for a clean-energy contractor. Create a professional invoice from this job data: [paste]. Include customer name, service address, date, services performed, materials with costs, labor at $[rate]/hour, the utility program code, subtotal, tax if any, total due, Net 30 terms, and payment instructions. Format it clean and ready to send.
INPUT 2

The contractor's text (demo job)

Finished the Henderson job on Birchwood. Put in the attic insulation, R-49, 1,150 sq ft. 6 hours labor. Nicor Gas program. Send the invoice.

More practice jobs: the Job-Data Sheet (link up top) has 5 job sets, A through E.

PROMPT 3

Ask for a Sheets formula in plain English

Give me a Google Sheets formula that adds up everything in the Amount Due column where the Status column says Unpaid.

Expected: =SUMIF(D:D,"Unpaid",C:C) · Works in Claude or the Sheets AI side panel.

PROMPT 4

Payment reminders (the money on the table)

Write a friendly 7-day and a firm 30-day payment reminder for this overdue invoice: [paste invoice or summary]

Module 4 · Marketing + Visual

AI writes the words, Canva makes it look good, you keep it.

PROMPT 5

Flyer copy

Write a short flyer headline and three bullet points for a clean-energy contractor offering winter weatherization. Mention rebate savings. Friendly, local, trustworthy. No jargon.
PROMPT 6

Social caption from one job photo

Write a Facebook post about this completed attic insulation job. Energy savings around 20%. Friendly tone, one call to action, max 3 hashtags.

Module 5 · Your Admin Co-Worker (the install)

Everything you practiced these two days, packaged so Claude does it WITH you every morning. Built for this cohort. You install it now, you use it in the final exercise, and you take it home.

STEP 1

Download the skill

One ZIP file. Inside: the skill itself plus a README with step-by-step install instructions for both paths below. For Step 2A, Claude wants the ZIP as-is, so do not unzip it.

Download wte-admin-co-worker.zip

It handles: invoices from job notes, rebate checklists and narratives, customer replies, payment reminders, social captions, QuickBooks-ready tables, spreadsheet formulas, and the whole Morning Rush at once.

STEP 2A

Install it as a Skill (try this first)

1. claude.ai, click your initials (bottom left), then Settings
2. Capabilities: turn ON code execution / file creation
3. Find Skills, click Upload skill, choose the ZIP (do NOT unzip it)
4. Toggle it on, open a new chat, paste any job note, watch it work

No Skills section in your settings? Your account tier may not have it yet. Use Step 2B instead, it does the exact same job and works on every free account.

STEP 2B

Or build it as a Project (always works, like your Invoice Builder)

1. claude.ai, left sidebar, Projects, Create project, name it Admin Co-Worker
2. Unzip the download on your computer
3. Paste the contents of SKILL.md into the project's custom instructions box
4. Upload the 4 files from the references folder as project knowledge
5. Start every workday in a new chat inside that project

Both work, same brain. The Skill works in every chat automatically. The Project keeps all your admin work in one tidy place. The README in the ZIP walks through both with full detail.

TRY IT

Your first test (paste this after installing)

Finished the Henderson job on Birchwood. Put in the attic insulation, R-49, 1,150 sq ft. 6 hours labor. Nicor Gas program. Send the invoice.

It should start the invoice and ask you for the missing pieces (rate, address, invoice number). That is it working. The rule never changes: AI drafts, you check names, numbers, and dates, you send.

Capstone · The Live Morning

Two companies, two teams of two. Team 1 is the admin office of Patriot HVAC (Naperville). Team 2 is the admin office of Northstar Weatherization (Lisle). It's 8:05 AM. Below is your office's filing cabinet and the two things waiting on your desk. The rest of your morning arrives live. Watch your phone. Watch your inbox.

Team 1 · Patriot HVAC (Naperville)

P · OFFICE FACTS

Your filing cabinet (do not guess, look here)

Owner (your boss): Mike Reyes
Labor rate: $95/hour · Terms: Net 30 · Next invoice #: PH-1086
Old equipment haul-away: pickup scheduled within 3 business days of every install
Thermostat walkthrough: included with every install, schedule within the week
Rebates: office files the application within 5 business days of job completion,
Nicor review takes 4 to 6 weeks
Finished invoices: email to the boss at todd@project-baseline.com,
subject "Invoice PH-____, [customer last name]"
P · DESK 1

Planned work · the overdue invoice (30-day reminder)

Invoice PH-1042, J. Whitfield, duct sealing and blower door test, $955.00, sent 32 days ago, unpaid. One friendly 7-day reminder already went out. Draft the firm-but-professional 30-day reminder.
P · DESK 2

Planned work · the rebate paperwork (documentation checklist)

Nguyen furnace replacement, 96% AFUE high-efficiency gas furnace, completed last Thursday, Nicor Gas rebate program. Build the documentation checklist: what we need, and what is most often missing.

Team 2 · Northstar Weatherization (Lisle)

N · OFFICE FACTS

Your filing cabinet (do not guess, look here)

Owner (your boss): Carla Jordan
Labor rate: $85/hour · Terms: Net 30 · Next invoice #: NW-2041
Post-job cleanup: if anything got missed, return visit within 2 business days
Crew issues (gates, property, pets): apologize, log it with the crew lead same day
Rebates: office files the application within 5 business days of job completion,
Nicor review takes 4 to 6 weeks
Finished invoices: email to the boss at todd@project-baseline.com,
subject "Invoice NW-____, [customer last name]"
N · DESK 1

Planned work · the overdue invoice (30-day reminder)

Invoice NW-2007, R. Sandoval, attic insulation R-49, $1,935.00, sent 31 days ago, unpaid. One friendly 7-day reminder already went out. Draft the firm-but-professional 30-day reminder.
N · DESK 2

Planned work · the rebate paperwork (documentation checklist)

Dorsey air sealing and attic insulation, completed last Wednesday, Nicor Gas rebate program. Build the documentation checklist: what we need, and what is most often missing.
THE VERDICT

How your morning gets judged at the end

The customer tells the room, out loud:
- Did you answer ALL of her problems, not just the easy one?
- Does the reply sound like a real person wrote it?
- Does she know exactly what happens next, and when?
- Would she hire your company again?

Then the other office checks your invoice: names, numbers, and the
total against what the boss actually sent. Would you put the
company's name on it?
Day 1 prompts (if you need to rebuild something from Tuesday)
D1-A

Invoice Builder Project, custom instructions

You are an invoice assistant for a clean-energy contractor. When I paste job notes, build a professional invoice with customer name, service address, date, services, materials with costs, labor hours and rate, the utility program code, Net 30 terms, and payment instructions. Ask me for anything missing. Keep formatting clean and ready to send.

Claude, left sidebar, Projects, Create project, name it Invoice Builder, paste this into the custom instructions box.

D1-B

HOMES rebate narrative

Write a 250-word HOMES rebate narrative for an attic insulation job that improved a home's energy efficiency. Plain, factual, ready to submit. Do not invent numbers; leave blanks where I need to fill in.